Customer Help Centre
We prepared answers to the most common questions you may have about Avant Car’s car hire services.
A deposit is a blocked amount of funds on the credit card. The deposit for our car hire services consists of a damage waiver with an additional amount for a full tank of fuel, possible parking fines and cleaning fees in case of smoking in the vehicle. The deposit amounts differ and depend on the booked vehicle group.
Pre-authorization is the holding of blocked funds on the client’s credit card during the rental period. The pre-authorized amount is used in case the rental period is extended and if the client returns the vehicle with a lack of fuel or with a parking fine.
The deposit is automatically released within 30 business days after the end of rental. The release of blocked funds depends exclusively on the card’s issuing bank – Avant Car never has access to the blocked funds and has no influence over the duration of this process.
A damage waiver is the maximum amount of liability for a given vehicle (even in cases when damage caused to the vehicle is much higher than this amount), provided that customers adhere to the Avant Car General Terms and Conditions.
The deposit consists of the damage waiver increased by the amount of a full tank of fuel, possible parking fines and cleaning fees in the event of smoking inside the vehicle (strictly prohibited).
Our team is always available to help with questions about the booking process, issues and request during rental, and general vehicle questions. Follow the link above to visit our Customer Support Centre.